This unit of competency applies to those involved in enterprises conducting recreational vehicle servicing and repairs where assessing and quoting the job is required. It may be applied in different workplaces, sectors and circumstances.

ELEMENT

PERFORMANCE CRITERIA

1. Assess job requirements

1.1. Assess any damage and/or identify service requirements

1.2. Select and review relevant plans, drawings or manuals according to type and model of recreational vehicle

1.3. Determine accurately the service and/or repair requirements of the job

1.4. Provide advice or make recommendations on repair and/or service, on request

1.5. Identify any options to meet customer preferences and specific job requirements

1.6. Consider and recommend any additional services which may be required

2. Quote the job

2.1. Select repair or service options and agree on scope in consultation with customer

2.2. Identify and calculate materials, parts and equipment required to meet the job requirements and appropriate sources

2.3. Calculate the costs of the job

2.4. Prepare quotation and present to customer in a professional manner

2.5. Obtain customer's agreement to quotation, details of work to be completed and timeframes

2.6. Order parts, materials and equipment, where required, according to enterprise procedures

2.7. Liaise with colleagues and others, where required, to organise the job

2.8. Complete any documentation and file appropriately according to enterprise procedures

2.9. Schedule the job, as appropriate, in agreement with customer and follow booking procedures according to enterprise practices

Required skills

Required skills include:

planning and organising work activities

applying customer service, negotiation and communication skills

estimating and calculating materials, parts, time and labour costs

reading and interpreting typical floor plans, drawings and manuals of recreational vehicles

Required knowledge

Required knowledge includes:

relevant industry codes of practice, such as those issued by the Recreational Vehicle Manufacturer's Association of Australia (RVMAA)

features of different recreational vehicle types and makes, and their design and structural features

recommended service and maintenance requirements and schedules for recreational vehicles

details, features and current costs of components, materials and parts

required equipment for the job and any associated costs and transport requirements

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects of assessment

Evidence of the following is critical:

accurately assessing job requirements and costs

identifying and assessing problems and selecting appropriate remedies

negotiating and applying customer service skills.

Context of assessment and resource implications

Assessment must ensure:

work activities that allow the candidate to prepare a quotation for a range of typical service and repair situations and problems, including repair/service of chassis, walls, roof, furnishing and piping/wiring for services, accessories, appliances and running gear.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Recreational vehicles

Recreational vehicles may include:

caravan

pop-top caravan

camper trailer

tent trailer

5th wheeler

slide-on camper

campervan

motor home

Customers

Customers may include:

recreational vehicle owners/users

recreational vehicle retailers

recreational vehicle service contractors

insurance companies

Materials, parts and equipment

Materials, parts and equipment may include:

hand and power tools

small plant

replacement materials, floor coverings, panelling and furnishings

components and running gear

parts and accessories

Repair or service costs

Repair or service costs may include:

labour

materials

parts

fixtures and fittings

appliances

equipment (use or hire)

Unit sector

This unit contains employability skills.